Product support
Help with access, team setup, organisation profiles, saved opportunities, and workspace flows.
Support
Support should be clear before production rollout.
Support covers product access, deployment health, source workflow questions, application workspace issues, and escalation for operational incidents.
Operational support
Monitoring signals include health checks, ingestion failures, review queues, submissions, and backup freshness.
Source support
Repeated source failures or licensing questions should be reviewed before relying on affected records.
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Escalation expectations
Production support should define severity, response targets, customer communication, rollback expectations, and incident review.
- Availability
- Source reliability
- Data access
- Incident response
Need help with rollout?
Contact support before adding production users or customer data.